Shipping policy

Shipping Policy

Last updated: August 19, 2026

Thank you for shopping with Huami Glow. This Shipping Policy explains our delivery coverage, order processing schedule, shipping options, tracking procedures, and how shipment-related concerns are handled.

1. Shipping Coverage

Huami Glow currently ships to eligible addresses within the United States. International delivery is not available at this time.

Available shipping services are determined by the address entered at checkout. If no shipping option appears, we are currently unable to deliver to that location.

2. Processing Time

Orders are typically processed within 1–2 business days after payment is approved and all necessary order information has been received.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders submitted on weekends or holidays will begin processing on the next business day.

Processing may take longer during holidays, promotional events, high-volume periods, or when additional order verification is required.

3. Shipping Options and Costs

Huami Glow offers the following delivery methods:

Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD

Carrier transit time begins after processing is complete and the package has been accepted by the shipping provider.

Including processing time, the estimated total timeframe is:

Standard Delivery: Approximately 4–7 business days
Expedited Shipping: Approximately 3–5 business days

Available methods and applicable shipping charges will be displayed at checkout before payment is completed.

4. Delivery Estimates

Delivery dates are estimates and cannot be guaranteed. Delays may occur due to severe weather, federal holidays, transportation problems, carrier service interruptions, or other circumstances outside our reasonable control.

Expedited Shipping reduces the estimated carrier transit period but does not shorten our stated processing time.

5. Address Accuracy and Order Changes

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if an address correction, order modification, or cancellation is needed. We will make reasonable efforts to assist, but requests cannot be guaranteed after processing begins.

Once a package has shipped, Huami Glow generally cannot change or redirect its destination.

6. Shipment Confirmation and Tracking

After an order ships, a confirmation email containing available tracking information will be sent to the customer. Tracking activity may take up to 48 hours to appear.

Items from the same order may occasionally arrive in separate packages. Additional tracking numbers will be provided when available.

7. Unexpected Fulfillment Delays

If we determine that an order cannot be shipped within the stated processing period, we will notify the customer and provide a revised expected shipment date.

The customer may accept the revised date or cancel the unshipped order for a full refund. If consent to the delay is required but cannot be obtained, the affected order will be canceled and promptly refunded.

8. Delayed or Lost Packages

If tracking has not updated for an extended period or a package appears lost, please contact us with the applicable order number.

We will review the shipment details and assist with an available carrier investigation or claim. Resolution time may vary depending on the carrier’s procedures and findings.

9. Packages Marked as Delivered

If tracking indicates delivery but the package cannot be found, please:

Confirm the delivery address listed on the order.
Check the mailbox, porch, entrances, and surrounding areas.
Ask household members, neighbors, or building management.
Contact the carrier for additional delivery information.
Contact Huami Glow if the package remains missing.

We will make reasonable efforts to assist with any available carrier investigation.

10. Damaged Shipments

If an order arrives damaged, contact us promptly and provide:

The order number
A description of the damage
Clear photographs of the affected item
Photographs of the packaging and shipping label

Please retain the item and all original packaging until the claim has been reviewed.

11. Returned or Undeliverable Packages

A package may be returned because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts.

After the returned shipment is received, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply if the return resulted from incorrect customer-provided information.

If the return was caused by an error made by Huami Glow, no additional reshipping charge will apply.

12. Returns and Refunds

Returns, exchanges, and product refunds are governed by our separate Return and Refund Policy. Please review that policy for eligibility requirements, return instructions, and refund procedures.

13. Contact Information

For questions regarding an order, shipment, or delivery issue, please contact:

Trade name: Huami Glow
Email: support@huamibeauty.store
Address: 403 Wooster Rd N, Barberton, OH 44203, United States
Phone: +1 (330) 808-0085