Refund policy

Return and Refund Policy

At Huami Glow, we want your shopping experience to be clear and reliable. If you need to request a return or report an issue with your order, please review our policy below.

Return & Refund Summary
Returns are accepted within 30 days of delivery.
Customers are responsible for return shipping costs.
A 5% refund/restocking fee may apply.
Final sale items are not eligible for return or refund.
Return Eligibility

You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned with the original packaging. We may require your order number or proof of purchase before processing the request.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare, beauty, or personal care products cannot be returned.

Gift cards, final sale items, clearance products, and customized or personalized items are also not eligible for return.

How to Request a Return

Please email us at support@huamibeauty.store with your order number and reason for return.

If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review your request quickly.

Refunds

Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method, minus any applicable 5% refund/restocking fee.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Orders

Please inspect your package upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can assist with an eligible replacement, exchange, or refund.

Trade name: Huami Glow
Address: 403 Wooster Rd N, Barberton, OH 44203
Phone: +1 330-808-0085
Email: support@huamibeauty.store